Customer Service

Focusing on customers expectations and by supporting our corporate vision, we at  MAPFRE LIFE are committed to deliver value-added, efficient and effective customer service. We are a customer-driven organization, and we anticipate and meet our customer needs every day.

With this in mind and by engaging in proactive problem identification and personal attention, our Customer Service Representatives are here to help you get the information you want in a timely manner.

In our Customer Service Center you will find:

• Experienced staff with an average length of service of more than 10 years.
• Bilingual staff, that permits our customers to deal with us in the language of their choice.
• Personalized attention to answer your questions.
• A centralized unit to attend to your needs.
• The most innovative technology solutions.

You can contact us by:

Telephone: (787) 622-7780 or (787) 250-5214
USVI Residents Toll Free: 1-866-616-4947

Fax Sales: (787) 622-7775
Fax Customer Service:  (787) 296-5621 
                                          (787) 296-5622 
                                          (787) 296-5623
                                          (787) 296-5624
                                          (787) 296-5625
                                          (939) 205-5756
Fax Claims: (787) 296-5652

E-mail:  customer_first@mapfrepr.com